Terms of Sale

1. General Provisions

These Terms of Sale govern all purchases made through the Maison Mons website (www.mons-fromages.com). By placing an order, you accept these terms in their entirety.

Maison Mons is a French company specializing in the affinage and distribution of artisanal cheeses. Our registered office is located in Saint-Haon-le-Châtel, Loire, France.

2. Products and Availability

All cheeses offered on our website are carefully selected and aged in our caves according to traditional methods. We reserve the right to modify our catalog at any time without prior notice.

Product availability is subject to stock. In the event that an ordered product is unavailable, we will contact you to propose a substitute or refund the corresponding amount.

2.1 Product Descriptions

We make every effort to ensure that product descriptions, photographs, and information are accurate. However, natural variations in artisanal cheese production mean that the product you receive may differ slightly in appearance from the photograph displayed.

3. Ordering Process

To place an order, add desired products to your cart and follow the checkout process. You will need to provide a valid delivery address and payment information.

Your order is confirmed only after we have verified payment and stock availability. You will receive a confirmation email containing your order details and estimated delivery date.

4. Pricing and Payment

All prices are displayed in Euros (€) and include all applicable taxes, including VAT at the current rate. Shipping costs are calculated separately and displayed before final order confirmation.

We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard, American Express)
• PayPal
• Bank transfer (for orders over €200)

Payment is processed securely through our certified payment provider. We do not store your complete payment card details.

5. Delivery

We deliver throughout mainland France via Chronofresh, our specialized refrigerated transport partner. Cheese is a perishable product and must be maintained at the correct temperature throughout delivery.

5.1 Delivery Times

Orders are typically shipped within 24-48 hours of confirmation. Delivery usually occurs within 2-4 business days, depending on your location.

5.2 Delivery Costs

• Standard delivery: €8.90
• Free delivery for orders over €70
• Express delivery (24h): €15.90

5.3 Receiving Your Order

Someone must be present to receive the delivery. If you are absent, the carrier will leave a notice, and you must collect your package from the designated pickup point within 48 hours.

Important: Inspect your package immediately upon receipt. If the packaging is damaged or the product appears to have been improperly refrigerated, refuse the delivery and contact us immediately.

6. Right of Withdrawal

Due to the perishable nature of cheese, the right of withdrawal does not apply to our products (Article L221-28 of the French Consumer Code). All sales are final.

However, if you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost to you.

7. Storage and Consumption

Our cheeses are living products that require proper storage. Upon receipt:

• Refrigerate immediately at 4-8°C
• Keep cheese in its original packaging or wrap in cheese paper
• Allow cheese to reach room temperature 30-60 minutes before serving for optimal flavor
• Consume within the indicated timeframe (typically 7-14 days after receipt)

8. Food Safety

All our cheeses comply with European and French food safety regulations. Many of our cheeses are made from raw milk and/or may contain ingredients that could present risks for certain populations:

• Pregnant women
• Young children
• Elderly persons
• Individuals with compromised immune systems

If you belong to one of these groups, consult your healthcare provider before consuming raw milk cheese.

9. Liability

Maison Mons cannot be held liable for:

• Delays in delivery caused by carrier issues or force majeure
• Improper storage of products after delivery
• Allergic reactions or health issues resulting from consumption (all allergen information is provided on product pages)

10. Personal Data

Your personal data is processed in accordance with GDPR (General Data Protection Regulation) and French data protection laws. For more information, please consult our Privacy Policy.

11. Applicable Law and Jurisdiction

These Terms of Sale are governed by French law. In case of dispute, and after seeking an amicable solution, the courts of Lyon, France shall have exclusive jurisdiction.

12. Contact Information

For any questions regarding these Terms of Sale or your order, please contact us:

• Email: contact@mons-fromages.com
• Phone: +33 4 77 64 40 66
• Mail: Maison Mons, Le Bourg, 42370 Saint-Haon-le-Châtel, France