1. Introduction
Maison Mons, with its registered office at Le Bourg, 42370 Saint-Haon-le-Châtel, France, is the data controller responsible for your personal information.
We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website or make a purchase from us, and tell you about your privacy rights and how the law protects you.
2. Data We Collect
We collect and process various types of personal information to provide you with our services and ensure the best possible customer experience.
2.1 Information You Provide
When you place an order or create an account, we collect:
- Identity Data: First name, last name, title
- Contact Data: Email address, telephone number, billing and delivery addresses
- Financial Data: Payment card details (processed securely through our payment provider)
- Transaction Data: Details about payments and products purchased
- Marketing Data: Your preferences for receiving communications from us
2.2 Information We Collect Automatically
When you visit our website, we automatically collect:
- Technical Data: IP address, browser type and version, device type, operating system
- Usage Data: Pages visited, time spent on pages, click patterns, search queries
- Location Data: General geographic location based on IP address
3. How We Use Your Data
We use your personal data for the following purposes:
3.1 Order Processing and Delivery
- To process and fulfill your orders
- To arrange delivery of products through our specialized refrigerated transport partners
- To communicate with you about your order status
- To handle returns and refunds when necessary
3.2 Customer Service
- To respond to your inquiries and provide customer support
- To notify you about changes to our services or policies
- To handle complaints and resolve disputes
3.3 Marketing and Communications
With your consent, we may use your contact information to send you:
- Newsletters about new products and seasonal offerings
- Information about upcoming events and cave tours
- Special offers and promotions
You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
3.4 Website Improvement
- To analyze website usage and improve user experience
- To conduct market research and understand customer preferences
- To test new features and optimize our services
3.5 Legal Obligations
- To comply with legal and regulatory requirements
- To prevent fraud and ensure website security
- To enforce our terms and conditions
5. Data Protection and Security
We have implemented appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.
5.1 Security Measures
- Encryption: All payment transactions are encrypted using SSL/TLS technology
- Secure Servers: Data is stored on secure servers with restricted access
- Access Controls: Only authorized personnel have access to personal data
- Regular Audits: We conduct regular security assessments and updates
5.2 Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:
- Order Data: Retained for 10 years as required by French accounting law
- Marketing Data: Retained until you withdraw consent or 3 years of inactivity
- Website Analytics: Aggregated data retained for 26 months (Google Analytics default)
5.3 Data Sharing
We may share your personal data with:
- Delivery Partners: Chronofresh and other refrigerated transport providers for order fulfillment
- Payment Processors: Secure payment gateway providers for transaction processing
- Service Providers: Email marketing platforms, analytics services, and customer support tools
- Legal Authorities: When required by law or to protect our legal rights
All third-party service providers are required to maintain the confidentiality and security of your data in accordance with GDPR requirements.
6. Your Rights Under GDPR
As a European citizen, you have the following rights regarding your personal data:
6.1 Right to Access
You have the right to request a copy of the personal data we hold about you. We will provide this information free of charge within one month of your request.
6.2 Right to Rectification
You can request that we correct any inaccurate or incomplete personal data we hold about you.
6.3 Right to Erasure ("Right to be Forgotten")
You can request that we delete your personal data when:
- It is no longer necessary for the purposes it was collected
- You withdraw consent (where consent was the legal basis for processing)
- You object to processing and there are no overriding legitimate grounds
- Your data has been unlawfully processed
6.4 Right to Restriction
You can request that we restrict processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.
6.5 Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
6.6 Right to Object
You can object to processing of your personal data for direct marketing purposes or where we are relying on legitimate interests as the legal basis for processing.
6.7 Right to Withdraw Consent
Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
6.8 Right to Lodge a Complaint
You have the right to lodge a complaint with the French data protection authority (CNIL - Commission Nationale de l'Informatique et des Libertés) if you believe we have not handled your data in accordance with the law.
7. Contact Us
For any questions about this privacy policy or to exercise your rights, please contact us:
- Email: privacy@mons-fromages.com
- Phone: +33 4 77 64 40 66
- Mail: Maison Mons, Le Bourg, 42370 Saint-Haon-le-Châtel, France
We will respond to all requests within one month. If your request is complex or we receive multiple requests, we may extend this period by a further two months, in which case we will notify you.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any significant changes by posting an updated version on our website with a new "Last Updated" date.
We encourage you to review this privacy policy periodically to stay informed about how we protect your information.